Develop A Change Management Plan - 1130 Words

Assessment task 2 Develop a change management plan: Change characteristics will include: The scope of the change: The change project will be focusing on involving all the current business stakeholders to participate in any of the business project and get their full commitment. Number of people to be impacted: Impacted people will be 30. Whether they are being impacted the same, or experiencing the change differently: they will experience the change differently as all the required business participants will take the full responsibilities and accountabilities within all the stages of project implementation action plans. †¢ Required changes (processes, systems, job roles, etc): Customer service strategies and plans, Customer service standards and charter and Customer service KRAs and KPIs. †¢ Include a timeframe for the change: From 01/04/2016 – 01/07/2016. Identify changes: †¢ To change the perception of burger as the junk food and transfer customers’ perception of burger as the efficient and healthy food intake. †¢ Customer service strategies and plans, Customer service standards and charter and Customer service KRAs and KPIs. Who is impacted: †¢ ZieTel Logistics managers †¢ ZieTel Logistics waiters †¢ ZieTel Logistics kitchen workers †¢ ZieTel Logistics current, future and lapsed customers †¢ ZieTel Logistics business contractors and sub-contractors †¢ ZieTel Logistics business resources suppliers How they will be impacted: The whole team should be working as closely as possible toShow MoreRelatedImplementation Of A Project Plan1615 Words   |  7 PagesOnce a project has been approved, the next step in the project process is to develop a plan. A project plan provides a strategy in which an endeavor will progress and outlines the complete events essential to complete a project. 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